Product FAQs
At B2C Jewels, complete security for customer transactions is our primary concern.
All information provided by you is securely transmitted to us using Verisign SSL
security, the standard method accepted industry wide for your payment gateway. As
for your purchase from us we are very confident that you will be extremely pleased
with your jewelry. Incase of any doubt about the product you receive, we offer
a 30-Day money back guarantee.
Yes we do provide gemological certificates but not for all products. The only products
that do come with certificates are the loose diamonds. The lab that issues the gemological
certificate will be detailed when you are placing your order.
A GIA diamond certificate assures all customers of a diamond’s value and quality.
The report gives a detailed enlisting of the key characteristics of each diamond
which includes the 4C's and makes it almost impossible to falsify. The GIA certificate
marks the credibility of the stone under consideration.
While making a diamond purchase, you need to keep in mind the 4C’s- cut, color,
clarity and carat- which are the key characteristics in a diamond. Generally the
best quality diamonds are those with maximum brilliance which is determined by the
cut of the diamond and no tinge of yellow in case of the regular colorless diamonds.
The carat, that is the weight of the diamond, is most often a matter of personal
tastes. For more information about the 4C’s you can visit our education section
which is designed to encourage people to make an informed purchase.
No, there is no a standard grading system for pearls. Because no two pearls
are ever alike, such a grading system would require many quality specifications.
Also some pearls are so distinguishing that they completely defy comparison.
B2C Jewels is dedicated to providing high quality diamonds to our customers for
the best possible and ethical values. We too share the public's concern regarding
conflict diamonds. Here at B2C Jewels we purchase our diamonds only through respected,
legitimate channels. B2C Jewels will continue to be a proud supporter of the Kimberley
Process that works to uphold legitimacy in the diamond trade and stops the trade
of conflict diamonds.
Our aim is to achieve absolute customer satisfaction by providing the highest quality.
With our on-staff gemologist and quality assurance department, you can rest assured
that you are getting only the highest quality, best product.
Your purchase will arrive with an original GIA certificate for loose diamonds. You
can either have your purchase appraised by a local jeweler or inspected for your
piece of mind. If you are not satisfied with the appraisal of your purchase order
you can return the item within 30 days and in case of customized items and loose
diamonds, in 10 days, from the day of shipment for a refund with the original certificate.
Because we buy direct from diamond wholesalers, and do not have a brick and mortar
store we can offer you such low prices. If we save, you save.
Every jewelry facet that we offer is presented to you at a discounted price.
You can find your ring size by following the directions given on our education section
which comprise of few easy steps. Click here to get your ring size.
Yes, we will gladly re-size a ring purchased from us that proves to be too small or too large for our customer for up to 2 months from purchase, FREE of charge.
You will be responsible for shipping charges when sending an item to us for re-sizing.
Re-sizing will take approximately 7-10 business days
If your ring comes to with the incorrect size from what was on your order, we will
re-size it absolutely free of charge.
Yes. At b2cjewels.com there are sales associates on staff during business hours
to assist you with your orders.
Yes - we ship to internationally to most countries via insured international priority FedEx or UPS.
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Shipping FAQs
Depending on the item purchased the arrival of the product may be anytime between
2-10 days.
Shipping is absolutely free on all domestic orders. There is a small fee if you
would like to upgrade your shipping preference.
Yes. We are very proud of our armed forces and will be glad to make their time aboard
as comfortable and easy as much at home.
Yes, all our shipments are free from any risks. B2C Jewels uses UPS or USPS to ship
the products. All the products are insured and require a signature at the time of
delivery to you.
Payment FAQs
b2cjewels.com accepts all major cards and wire transfer as well.
Sales tax will NOT be charged from anywhere outside New York State.
Return Policy FAQs
A change or cancellation of order, under normal circumstances, is, by no means,
a problem. You just need to contact us and we will do the best that can be accommodated.
Refunds can be expected within 5-7 days from the day we receive and inspect the
item that has been returned.
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