We take great pride in the quality and workmanship
of our merchandise and want you to be completely satisfied with your purchase from
B2C Jewels. If, however, for any reason you wish to return your purchase, we will
gladly refund, replace, or exchange any unworn item(s) within 30* days of delivery
date.
To Return an Item:
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1.
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Please visit the Return Order section
and follow the instructions to initiate your return.
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2.
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Place a copy of the return invoice in your return packaging, along with the item(s)
you are returning.
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3.
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For your protection, we advise that you insure the package for the full amount of
the invoice plus shipping charges. B2C Jewels is not responsible for items lost
or damaged while shipping.
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4.
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On your original invoice, if the price of the item you are returning is listed as:
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- Less than $500:
You can use any carrier to ship your return package.
- More than $500:
Ship your package via US Postal Service Registered Mail (FedEx® and UPS®
will not insure merchandise over $500).
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Please ensure to ship your items fully insured for the total value of the contents
and request a return receipt for confirmation that your shipment has reached B2C
Jewels. All return shipping charges must be prepaid by the customer.
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If a return package is not insured and lost in shipping, the customer is responsible
for the full cost of the items.
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All packages must be sent to the following address:
B2C LLC.
576 5th Avenue, Suite 200-B
New York, NY 10036.
If you require assistance, please feel free to contact the sales department on
(866)-522-2539, Monday through Friday
from 9.00 AM to 10.00PM EST.
- Packages of all jewelry
items including loose diamonds must be received at our fulfillment center within
30 days from the delivery date.
- All returned items must
be unworn and undamaged in the original boxes along with the original certificates
where applicable. There should be no scratches or marks on the item and no sign
of wear; the product should not have been altered in any way. Any items that are
received that have been worn, damaged, or altered will not be refundable. Original
shipping charges are non-refundable.
- All return shipping charges
must be prepaid by the customer. We cannot accept C.O.D. deliveries.
- All ORIGINAL diamond certificates
(where applicable) and a copy of the original invoice must be included with the
package in order for a full refund to be issued. Any package missing the original
certificate(s) will be charged a fee of $100.00 per original certificate with no
exceptions.
- B2C Jewels LLC is not responsible
for any packages it does not receive, or returns not submitted in accordance with
these guidelines.
- Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check . Please allow 3-5 business days for processing after a return is received.
- Special orders, such as
custom mountings or jewelry pieces that were requested but are not specifically
shown on our website, are non-cancelable and non-refundable items.
- We have attempted to recreate
the appearance of our jewelry on our website as close to reality as possible. Keep
in mind that different computer monitors may show variations of product colors and
details.
*Loose Diamonds (with or without a mounting) purchased for $50,000 or above has a 10 day return policy from the delivery date.