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Product Policies & Legal Notices

Product Policies & Legal Notices

B2cjewels.com does not warranty that information contained on the site will be accurate, reliable or error free, or that defects will be corrected. B2cjewels.com cannot be held responsible for errors and omissions in the site and reserves the right to modify and correct errors at any time. We do not encourage inaccurate or erroneous prices. Our prices are also subject to change without notice. Material on the site may also contain technical inaccuracies or typographical errors (including pricing errors), and may be changed, updated or modified at any time and from time to time without notice; b2cjewels.com will not be liable or responsible for any such inaccuracies, errors, changes, or updates. B2cjewels.com may in its sole discretion add, delete, or change some or all of its products and services at any time. B2cjewels.com has attempted to accurately depict the products offered on the site. However, because the depiction of a product is dependent on your computer monitor, b2cjewels.com cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.
Use of the site is entirely at your own risk. Except as expressly set forth below or in a written warranty that accompanies a product (and then only with respect to such product), b2cjewels.com expressly disclaims all representations and warranties of any kind either express or implied (including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy and availability) regarding the site and any products offered or available through the site. The site and products and information on the site are provided on an 'as is-where is' basis. Neither b2cjewels.com nor its subsidiaries, affiliates or any of their respective employees, agents, directors, employees, representatives, shareholders, predecessors, successors, or assigns (collectively, 'affiliates') will be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising directly or indirectly from use of the site, the information contained on or transmitted from the site or products available or purchased through the site, or transactions conducted at the site, even if b2cjewels.com has been advised of the possibility of such damages or losses. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the above limitation or exclusion may not apply to you. In no event shall the total liability of b2cjewels.com or its affiliates arising directly or indirectly from this site or any products available or purchased through the site exceed the lesser of the amount paid by you to b2cjewels.com for the single product at issue, or one thousand dollars ($1,000). You hereby acknowledge that all the provisions of this section will apply to all use of the site, the information contained on the site, and products available or purchased through the site, and transactions conducted at the site.

The Information We Need To Process your Order

You explicitly provide information via:

New Account Form or Contact with Customer Service

  • We require your name, phone number, billing address, email address, shipping address and credit card information for processing your order.
  • Your information will only be used to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
  • We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and B2C Jewels customer service representatives. (NOTE: We would be obligated to disclose individual personal information if B2C Jewels were to be subpoenaed or ordered by a court of law.)

Shopper ID will be collected automatically by us

  • Upon visiting our site, a unique Shopper ID will be assigned to you in the form of a cookie. This ID is used to keep track of your shopping basket during your visit and also to identify you as a repeat visitor.
  • If you would rather not be identified as a repeat visitor, we recommend that you disable the cookie support in your browser. Internet Protocol (IP) Address
  • We record your IP address each time you visit B2C Jewels. Recording IP addresses helps us determine usage and traffic patterns.

Other Information We Collect

You explicitly provide information via:

Feedback Form

  • If you want to contact us through our feedback form, we require your name and email address only to send you a reply.
  • If you use the form to send comments about your shopping experience at B2C Jewels, we may include your valuable comments with your name in our Customer Testimonials section.

"Email Newsletter", "Email Special Offers" and "Catalog" Sign-up Features

  • Should you participate in these services we will only use the information you provide to promote B2C Jewels latest services and products.
  • Your personal information will be kept confidential from third parties.

Your Consent
By using our website, you consent to the usage and collection of this information. If we decide to alter our privacy policy, these changes will be posted on this page so that you will always be informed about what information is collected, how it is used, and under what circumstances it will be disclosed

Contacting Us

Account changes and Deletions

Changes- If you created an account and would like to change your account, please call Customer Service toll-free at 1-866-522-2539 or send an email with your changes to customerservice@B2CJewels.com and include the email address with which you registered. We will send a confirmation request to that email address and after receiving your reply, will update your account within 48 hours.

Deletions- If you created an account and would like to delete your account please send an email to customerservice@B2CJewels.com and include the email address with which you registered. We will send a confirmation request to that email address and upon receiving your reply, delete your account.
If you have any questions or comments regarding this statement, please contact customerservice@B2CJewels.com.

Security with Verisign and SSL

At B2C Jewels, complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do in our products and services. We have a veteran team of professionals managing our operations and have never had a problem with the security of our customer information.
We are registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with B2C Jewels and not another site.
We use SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.

Transaction Options

We offer you a choice of transaction options for your purchases to help you feel comfortable.

Credit Card
We are able to process approval of your credit card within 24 hours, which accelerates the transfer of funds and minimizes the delay in shipping your purchases. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction.

Debit Cards
A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

Telephone
If you prefer not to use your credit card over the internet, you can place your order through our website and then give us a call. One of our experienced representatives will take your credit card number and verify the details of your order. With these measures in place, you can be assured in the security of the B2C Jewels website.

Product Availability & Pricing

In a event that you wish to purchase an item out of stock, call us and let us know and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive being high, we can go out of stock before its is notified on our site. In such a case we shall go out of the way and notify the same to you personally so that we can help you find another item. Sometime situations do occur when data on our site maybe inaccurate. We are extremely sorry if you encounter any such problems. We will make every attempt to avoid such errors if they may occur. We reserve the right to correct inaccurate data and erroneous prices as soon as possible. Our prices are subject to change without notice. Any inconvenience caused to you as a result is deeply regretted. For further questions or assistance, please do not hesitate to contact one of our diamond and jewelry consultants at info@b2cjewels.com or 1-866-522-2539

Shipping Polices

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When will your order be processed?
All the orders will be processed and shipped within 1-5 days after the order has been placed. In the event of the item being out of stock, we will notify you by email.

Delivery Details
Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If you are offered free USPS®, UPS Ground®, or UPS 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.

Shipping Options
B2C Jewels will ship your order free and insured to your doorstep.
If your order is being shipped via UPS Priority Overnight or 2-Day delivery service:

  • Delivery usually arrives in one or two business days (Monday through Sunday) following shipment.
  • B2C Jewels will ship only to a street address, not a P.O. Box address.
  • Signature is required for shipments totaling $750 or more, regardless of any waivers you may have with UPS.
  • UPS may require a signature for shipments under $750.

If your order is shipped by UPS Priority Overnight or UPS 2Day delivery service, a signature is required upon delivery for shipments totaling $750 or more. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 1-866-522-2539 and a diamond and jewelry consultant will arrange this for you.

If your order is being shipped by UPS ® Ground:

  • Delivery usually occurs in one to five business days after it is shipped from B2C Jewels.
  • May arrive on Saturday, at no extra charge.
  • B2C Jewels will ship only to a street address, not a P.O. Box address.
    If your order is being shipped to Alaska, Hawaii or an APO or FPO address via USPS Priority Mail.
  • Delivery usually occurs from three to five business days after it is shipped from B2C Jewels
  • B2C Jewels will ship only to a street address, not a P.O. Box address.
  • Signature may or may not be required.

1.Because APO & FPO orders must be processed through the military postal service, it may take your package a bit more time to arrive. B2C Jewels ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center 2-4 days after shipping from B2C Jewels. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your B2C Jewels order to arrive in about the same amount of time. If you have any questions, please feel free to contact our Customer Service department at service@b2cjewels.com or 1-866-522-2539

2. Shipment of Jewelry

Your item will be placed in either a tasteful jewelry bag, or in a jewelry box tucked inside the distinctive B2C Jewels gift box.

3. Shipment of Diamonds and Set-Rings

B2C Jewels delivers all loose diamonds and rings over $1000 via UPS Priority Overnight. Your loose diamonds or built ring will be presented in a finely finished ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.

The B2C Jewels Position on Conflict Diamonds

B2C Jewels is committed to the Kimberly Process and we as responsible citizens and jewelry merchants support the ongoing efforts to stop the trade of conflict diamonds. You can be assured that any of the merchandise bought from us is assured to comply to the Kimberly process. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

Kimberley Process

In May 2000, responding to a growing grassroots movement on "blood diamonds," governments and the diamond industry came together in the South African town of Kimberley to combat the trade in diamonds from conflict zones. The result of these negotiations was the Kimberley Process Certification Scheme, setting up an internationally recognized certification system for rough diamonds and establishing national import/export standards. In November 2002, 52 governments ratified and adopted the Kimberley Process Certification Scheme, which was fully implemented in August 2003. In April 2003, President Bush passed a bill adopting the Kimberley Process that requires all US diamond retailers and merchants to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service is actively enforcing the Kimberley Process requirements as diamonds enter American ports.

Legal Notice

Under no circumstances shall B2C Jewels be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at B2C Jewels.

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